Support

We want to hear from you. Questions, bug reports, feature requests, and feedback all go to the same place.

Report an issue from the app

The fastest way to reach us is from inside Proliferate itself. Open the account menu (click your avatar in the bottom-left corner) and choose Send feedback, or press ⌘S (Ctrl+S on Windows/Linux) anywhere in the app.

That opens a Report issue window where you can:

• Describe what happened.
• Drag, drop, or paste in screenshots and other files.
• Choose which workspace's diagnostics to include- your most recent one, a specific one you pick, or none at all.
• Optionally let us include your written message in the public GitHub issue we file for it (diagnostics and attachments always stay private either way).

Reports you send this way are tracked automatically, so you don't need to also file a GitHub issue for the same thing.

Contact us

Prefer email or want to browse existing issues first? Use either of these.

Before you write in

If you use the in-app Report issue window, workspace diagnostics are attached for you based on the scope you pick. If you're emailing or filing a GitHub issue directly, include:

• What you were trying to do.
• What you expected to happen.
• What actually happened.
• Your Proliferate version, shown at the bottom of the account menu (click your avatar in the bottom-left corner).
• A screenshot or terminal output if relevant.

Something urgent?

For security reports or billing issues, email support@proliferate.com with the subject line prefixed [Security] or [Billing] so we can route it straight to the right person.